Privacy policy
Last updated: 18 January 2026
Overview
This Privacy Policy describes how Surgo Labs Pty Ltd (“Surgo”, “we”, “us”, “our”) collects, uses, and discloses personal information when you visit, use, or make a purchase from our website (the “Services”).
Our store is hosted on Shopify, which enables us to securely process orders and provide our Services. By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
Personal Information We Collect
When you interact with the Services, we may collect the following types of personal information:
Contact information
Name, email address, phone number, billing address, and shipping address.
Order and payment information
Details relating to purchases, payment method, transaction confirmations, and order history. Payment details are processed securely by third-party payment providers and are not stored directly by us.
Account information
If you create an account, this may include login details and preferences.
Communications
Information you provide when contacting us for enquiries or customer support.
Device and usage information
Information about your device, browser, IP address, and interactions with our website, collected through cookies and similar technologies.
How We Collect Personal Information
We collect personal information:
- Directly from you when you place an order, contact us, or create an account
- Automatically when you browse or interact with our website
- From service providers who support our business operations (such as payment processing, analytics, and fulfilment)
How We Use Personal Information
We use personal information to:
- Process and fulfil orders
- Communicate with you about orders, shipping, and enquiries
- Provide customer support
- Improve and optimise our Services
- Send marketing communications where permitted by law (you may opt out at any time)
- Detect and prevent fraud or misuse
- Comply with legal and regulatory obligations
Disclosure of Personal Information
We may share personal information with trusted third parties where necessary to operate our business, including:
- Shopify, which hosts our store and provides e-commerce infrastructure
- Payment processors, shipping providers, and analytics services
- Marketing and advertising partners, where permitted
- Legal or regulatory authorities when required by law
We do not sell your personal information.
Shopify
Our store is hosted on Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the platform.
Your information may be processed by Shopify and its service providers in countries outside Australia.
To learn more about how Shopify uses personal information, visit:
https://privacy.shopify.com
Third-Party Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Data Security and Retention
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. However, no method of transmission or storage is completely secure.
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.
International Transfers
Some of our service providers operate globally. As a result, personal information may be processed outside Australia. We take reasonable steps to ensure appropriate safeguards are in place to protect your information.
Your Rights
You may have rights under Australian privacy law to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Opt out of marketing communications
To exercise these rights, contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact
If you have questions about this Privacy Policy or how we handle personal information, contact:
Surgo Labs Pty Ltd
Email: info@surgolabs.com.au
Queensland, Australia